FAQs About Our Medical Virtual Assistants Company New Jersey
What makes office-based medical virtual assistants more reliable than home-based freelancers?
Our medical VAs work from a managed office in the Philippines under daily supervision. This setup ensures stable internet, secure systems, and strict performance monitoring — no distractions, no drop-offs, no disappearing freelancers. Every assistant is trained, evaluated, and supported by an on-site management team to guarantee consistent, high-quality work.
Are your medical virtual assistants licensed or healthcare-trained?
Yes. Most of our assistants are licensed Filipino nurses or healthcare-trained professionals experienced in administrative and clinical support. Their medical background ensures they understand terminology, procedures, and the importance of accuracy in healthcare documentation.
Do you provide HIPAA training and data security measures?
Absolutely. Our team operates in a secure, access-controlled office with privacy protocols designed for patient data protection. Every assistant undergoes HIPAA awareness training, and all communications are conducted through encrypted, compliant systems.
How do you match medical assistants to each practice?
We use a personality-based matching process to ensure compatibility in communication style, workflow, and culture. Before assigning an assistant, we learn about your practice operations, preferred tools, and team dynamics to find the right fit — not just in skills, but in personality and work style.
Which tasks can your medical virtual assistants handle?
Our office-based medical assistants handle a wide range of administrative and clinical support tasks, including:
- Appointment scheduling and follow-ups
- EMR and EHR documentation
- Medical billing and insurance verification
- Patient communication and reminders
- Medical transcription and scribing
- Claims filing and billing coordination
If your practice has unique tasks or software, we can train your assistant to integrate seamlessly with your workflow.
Do you provide ongoing supervision and performance management?
Yes. All Archers Medical Assistants are supervised daily by our Philippine operations team. We handle attendance, training, and quality checks — ensuring your assistant consistently meets performance standards and deadlines.
What time zones do your medical virtual assistants work in?
We align your assistant’s working hours with your clinic’s schedule. Whether you operate on U.S. Eastern, Central, or Pacific Time, your VA works in sync with you for real-time communication and task updates.
Can I hire more than one medical assistant for different departments?
Yes. Many of our clients start with one assistant and later expand to multiple roles — such as separate VAs for billing, scribing, and patient communication. We help you scale easily with consistency across your entire support team.
Where are you located?
We’re headquartered in New Jersey, with our operations hub in Dasmariñas, Cavite, Philippines. Our dual-location model gives you local accountability and global efficiency — combining U.S. management with top-tier Filipino healthcare talent.
Any Questions?
You can ask anything you want to know about.
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